A second battery, and the first one fixed
Sunstak added the second battery to a system another company had installed a year earlier.

What the customer wrote
Sunstak have just added a second Tesla Powerwall battery to my system, which had been installed a year ago by another provider. … The quality and professionalism of the installation was particularly impressive. Several deficiencies in the installation of the existing battery by my previous supplier were rectified without cost or question, even though some were not apparent at the time of quoting.
System specifications
- Battery
- Tesla Powerwall 3
- Battery capacity
- 27 kWh, two units
- Existing battery
- Fitted a year earlier by another provider
- Rectification
- Previous supplier's defects, no charge
About this job
Taking on someone else's install
An installer who connects to existing work owns the result. That means checking isolation, labelling, cable sizing, mounting and protection on the equipment already there before adding to it. Most of it can be assessed at quoting. Some cannot, because it is behind a cover or inside a switchboard that stays live until the day. The alternative is refusing the job.
Defects found after the quote
Faults that appear on install day are a commercial problem as much as a technical one. Someone pays: the customer through a variation, or the installer out of the job. On this one the deficiencies in the earlier battery install were corrected without a charge or an argument, including the ones nobody could have seen at quoting.
Two batteries, one system
A second battery is not a spare. Both units share the same backup circuits and the same gateway, and they have to be commissioned as one so charge and discharge are coordinated. Get that wrong and the household has twice the hardware with no more useful backup. Get it right and the app shows one system, which is all the owner should ever have to think about.











